Terms & Conditions

Prices are based on passengers being ready to travel at the booking time.

All fares quoted are for point to point and any diversions, stop over will be charged extra.

Cash and credit card payments include all charges.

No other Hidden Charges

Our saloon and estate cars are insured for hire and reward for maximum of 4 passengers.

Our Executive cars

are insured for hire and reward for maximum of 4 passengers.

Our MPVs (Many People Carrier) are insured for maximum of 6 Passengers.

MPV Plus are insured for 7 or 8 passengers

We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle being unsafe on the road.

Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.

Cancellations must be made prior to pick up time within two hours within London postcodes and outer areas will require 4 hours cancellation notification.

All prices quoted are per car.

We monitor all flights on www.baa.com for any delays. If the passenger misses the flight coming into one of the UK Airports, the passenger must call our control room or email immediately at least 2 hours before landing into the UK.

A reservation may only be altered or cancelled with the permission of the company. It has to be done in writing (preferably email) or by phone.

Cancellations not informed up to 2 hours prior to time of booking will incur 100% of the booking price.

If we pickup from UK address the driver will wait up and till 20 minutes after the time the booking. If we are unable to make any contact with passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost.

At the airport the driver will go in at specified time agreed at the time of booking whether it would be 20 minutes, 30 minutes, 45 minutes or 60 minutes after landing. He will wait at the information desk in the arrivals terminal with the passengers name on a card. If the passenger fails to make contact the driver then will put a call out for the passenger. If the passenger fails to show 30 minutes after agreed time only then we will pull the driver away and the passenger will be liable to the full fare.

If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call our 24 hours control room on 0208 905 0000 or FREE from any UK payphone 0500 905 000 so as to arrange how to meet with our driver. Passengers should not just leave the airport without letting the company know as this will be regarded as a 'No Show' and passengers will be liable to pay full fare.

Illustrations, photographs and description on the website, brochures, pricelists or documents serve merely as a guide and will not be binding.

The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with Transport for London.

No reservation is considered as accepted until confirmed by email and the passenger has been issued with reference number or booking confirmation.

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