Frequently Asked Questions

Paying in advance for the cab is always the best option as it assures the service deliverance to be must yet it is not essential.Most of the people pay to the driver at the end of the journey.
Whenever a booking is made with the advance payment and the drivers doesn't turns up. Office is liable to pay the payment back to the customer. Normally it doesn'thappen. It happens only; if there is an airport booking and flight status shows cancelled and delayed but lands on time. Pre-booked taxis and advance payments are being made and monitored so that customer gets the service he desire for.
Booking a return Journey with the driver is unsafe. Booking must always be done with the control room, requesting a driver from the office is not a problem but if the booking is done privately with the driver, office is not liable for any loss and damage. Private booking does not cover the insurance until it is done with the office. Usually, we send sms to each of airport passenger during their journey about returning offer with discount, when customer accept this offer, we do book this returning journey also.
You can pay by Cash to the driver or you can pay by card on the phone with our control room.
In case, If you cannot locate the driver, please contact control room on phone or email or live support available on our website, immediately, and we will locate your driver as soon as possible.
The driver can meet you at Information in ever Airport.
We have team of 3 star drivers who are specialist to transfer passengers to airports and their important venues. For airport transfer are drivers are well-experienced and smart to provide best services in all respect.
Yes Of Course! Most of the drivers are well experienced and with very good knowledge of London Areas, but they need to make sure where they are going so we recommend them to use navigation system. Usually, for one journey there are several routes but we choose the shortest and cheapest route.
Our high technological and informative controls have modern method to calculate travel duration. We generally take help from our own despatch system software, Google maps and other swift services. However, journey length is depending on pickup address, destination address,distance between two points and themileage.
Usually, it takes 1, 2,5,10, 15, 30 minutes to arrive, depends on pick-up points. For example From our base Kingsbury, it takes, 25-30 min (Approx) to Airport (Heathrow).From central London to any destination, it takes 45-60 min (Approx).
We have:
1)Saloon Cars for 4 passengers and 2 suitcases
2)Estate Cars for 4 passengers and 3 suitcases
3)MPV Cars for 5 passengers and 5 suitcases
4)Executive Cars for 4 passengers and 2 suitcases
5)8 Seater Cars for 7 passengers and 6 suitcases
Generally, there are three easy ways:
1) We are just one call away. You can call us on 020 8204 1234.
2) You can also email us at
3) You can make booking by filling quick and friendly online booking form on our website
Our head office is based just besides Kingsbury tube station. We provide minicabs/taxi all over the London. We are among largest minicab network in London.